Assistant Manager Customer Service

About This Role

Support store operations to achieve financial and sales goals, focusing on customer satisfaction and associate development within Food Lion's retail environment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates
• Provide leadership and motivation within the store to promote our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
• Ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses

Requirements

• Ability to lead and manage a team
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Ability to meet the physical requirements of the position

Qualifications

• A high school graduate or equivalent preferred

Nice to Have

• Strong understanding of store operations and merchandising techniques

Skills

* Required skills

Certifications