Assistant Manager

About This Role

The Assistant Manager at Cinemark assists in the overall operation of the theatre, ensures policies are followed, and supports operational standards. This role involves cross-training in all departments to provide support and training to employees.

Responsibilities

• Follow the direction of the General Manager and support their decisions when communicating with staff
• Work in all departments and job functions within the theatre
• Train and coach Team Members in their specific job functions
• Assist in preparing administrative and special reports for the General Manager
• Observe and participate in inspecting theatre building, parking lot, landscaping, property, roof, exterior signage, and equipment condition
• Report building, property, and equipment repair needs to the General Manager
• Ensure theatre Team Members follow the dress code
• Interact with Guests to improve service and ensure Team Members provide superior customer service
• Learn and enforce Cinemark's established policies and procedures with all Team Members fairly and consistently
• Report all Employee relations issues to the General Manager or www.convercent.com if the GM is absent
• Consistently identify and sanitize Employee and Guest high-contact areas
• Properly utilize Personal Protective Equipment while completing position-specific tasks
• Address any safety or security issues (e.g., trip hazards, lighting, suspicious persons)

Requirements

• Must be at least 18 years of age
• Completion of specific Cinemark Management Accreditation Program courses (Management Foundations, Annual Certifications, and MAP Core)
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Completes Safe Alcohol Service training program if working with alcohol
• Availability to work flexible hours including evenings, weekends, and holidays
• Regular and consistent attendance
• Energetic and friendly attitude
• Excellent Guest service skills
• Accurate cash handling and basic math skills
• Interpersonal communication skills (verbal and written) with all ages, genders, and personalities
• Ability to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency
• Excellent time management, organizational skills, and attention to detail
• Ability to train and lead others
• Ability to resolve conflict

Qualifications

• High School or G.E.D. graduate preferred

Benefits