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The Assistant Manager supports the Store Manager in overseeing retail store operations, administrative duties, and staff supervision to achieve sales and profitability goals. This role requires strong product knowledge and a commitment to outstanding customer service.
Responsibilities
- Assist the Store Manager with overall operations, administrative duties, and goal accomplishment
- Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling
- Assume supervisory control of the entire store in the Store Manager’s absence
- Assist in personnel recruiting, training, and evaluation
- Provide knowledge and guidance to employees and customers in all departments
- Monitor inventory, sales statistics, and expenses to ensure departmental profitability
- Direct staff to ensure departmental responsibilities and standards are met
- Inform the Store Manager about inventory movement and customer trends
- Ensure quality customer service is maintained and delivered
- Perform general administrative duties and be trained in Store Manager responsibilities
- Promote and sell services and merchandise offered by Hibbett | City Gear
- Uphold all company policies, procedures, and standards
Requirements
- Experience working in a retail environment
- 1-3 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to assist in managing a team
- Self-starter with initiative
- Strong attention to detail
- Team-player
Qualifications
- 1-3 years of customer service experience; experience in a retail environment, preferably in footwear and athletic apparel
Nice to Have
- Experience in footwear and athletic apparel
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