Assistant Community Director

About This Role

This role contributes to the success of the community by achieving leasing, marketing, and administrative objectives, including building rapport with residents to ensure desired occupancy and retention levels. It also involves monitoring community support systems to maintain communication flow.

Responsibilities

• Manage all aspects of leasing and marketing to local businesses and prospective residents, including completing marketing logs and required reporting.
• Conduct move-in orientations with residents and timely renew leases at the correct rate.
• Generate and review reports to track and resolve outstanding issues related to rent payments, delinquencies, expired leases, recertifications, service requests, and operational issues.
• Ensure prompt processing of on-site rent payments and address resident-related damages and policy violations.
• Propose rent or security deposit increases based on market conditions to your supervisor.
• Work with PHA team and VRD to identify strategies for increasing PHA voucher holders.
• Create purchase orders and verify goods received by performing the received function in the system.
• Respond to and resolve resident inquiries and concerns, ensuring satisfaction.
• Inspect vacant apartment homes to determine compliance for deposit refunds or charges.
• Assist in implementing and executing resident activities including parties, training programs, and required resident service functions.
• Represent the organization to residents, prospective residents, staff, and the community, practicing exceptional service.
• Complete Accounting Month End and Procure to Pay checklists and other administrative tasks for the community.

Requirements

• Experience with rent collections and analyzing reports critical to property operations
• Ability to address resident customer service needs through clear, decisive, and caring communication
• Ability to work independently with a sense of urgency and be solutions-oriented
• Aptitude to become proficient with industry leading technology
• Demonstrated organizational skills to prioritize daily schedules
• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies
• Thorough knowledge of property management and basic accounting principles
• Strong customer service and verbal and written communication skills
• Minimum of two years' experience in property management, with property leasing and resident services
• Demonstrated problem resolution work experience
• Exceptional customer service work history
• Ability to speak, read and write English for safety and productivity reasons

Qualifications

• Two years of college or industry certification courses
• Minimum of two years' experience in property management, with property leasing and resident services

Nice to Have

• Concord Management experience

Skills

* Required skills

Benefits