Area Manager II

About This Role

The Area Manager II supervises a team of hourly employees in Amazon's WW Operations network, focusing on safety, quality, attendance, and performance. This role is crucial for ensuring timely and accurate delivery of customer orders.

Responsibilities

• Support, mentor, and motivate hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment with varying and potentially loud noise levels
• Work in an environment subject to variable temperatures and weather conditions
• Continuously climb and descend stairs (at sites with stairs)

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Qualifications

• Bachelor's degree or equivalent
• 2+ years of employee and performance management experience or 2+ years of Amazon (blue badge/FTE) experience

Nice to Have

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments

Benefits