Ancillary Receptionist

About This Role

Serve as the initial point of contact for patients and visitors in a medical office setting, managing front desk operations, patient registration, scheduling, and payment collection to ensure a smooth and efficient patient experience.

Responsibilities

• Acknowledge and welcome patients and visitors
• Inform staff of patient/visitor arrival and provide instructions
• Answer general questions about the facility
• Ensure waiting area is clean, tidy, and has appropriate patient announcements and brochures
• Convey information to patients and/or visitors as directed
• Assist or call for assistance with patients with ambulatory difficulties
• Obtain registration information from patients for input into EPIC
• Verify and/or update demographic and health plan information
• Check patients in and out of the clinic
• Provide patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collect all required forms and signatures
• Schedule appointments into EPIC according to Practice protocol
• Convey schedule changes to appropriate staff
• Review next day's schedules and print out physician schedules in advance of visits as directed
• Assist patients with obtaining appointments at other physician and hospital sites and/or schedule lab or radiology testing
• Pull patient charts, file information correctly into patient charts, and maintain filing system
• Prepare charts to clinic and/or Practice specifications
• Collect copays, cash, check, or credit card payments ensuring patients receive receipts
• Post all payments in EPIC
• Balance daily cash and collections
• Ensure change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
• Identify problematic accounts and direct them to the financial counselor or the Customer Service Department
• Answer multiple lines, screen calls, take accurate and detailed messages for all calls including telephone encounters, and direct calls to appropriate support staff
• Understand limits of responsibility by not providing medical advice to patients

Requirements

• High school diploma or GED
• Service Orientation skills
• Organization skills
• Verbal Communication skills
• Multi-tasking ability
• Adaptability
• Team Work ability
• Computer Proficiency

Qualifications

• High school diploma or GED
• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.

Nice to Have

• One year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology
• Ability to type a minimum of 30 wpm

Skills

* Required skills

Benefits