Adoption Coach

About This Role

As an Adoption Coach, you will provide onsite support to medical professionals during Oracle Health product implementations. Your role is to assist with new product functionality, workflow optimization, and issue resolution, ensuring a smooth transition and increased product adoption.

Responsibilities

• Provide real-time, at the elbow support to assist end users with new product functionality and navigation during Oracle Health product implementations
• Assist end users with front-end solution configurations, or customization, to optimize workflows and system adoption
• Identify and surface process, workflow, and technical questions to appropriate project team members or content owners
• Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution during implementations
• Provide feedback to appropriate project and client stakeholders on system adoption and utilization
• Cultivate client relationships to achieve adoption objectives
• Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes
• Complete assigned learnings and various product trainings, as assigned

Requirements

• Bachelors degree or 4 years equivalent experience
• Availability to travel 100% (weekly)
• Availability to work irregular or additional hours, as needed
• Reside within 60 miles of major/international United States airport
• Valid Driver License for car rentals
• Valid Passport for international projects
• Excellent communication and organization skills
• Superior customer service skills
• Proven ability to work and deliver results unsupervised

Qualifications

• Bachelors degree or 4 years equivalent experience

Nice to Have

• Background in healthcare, sciences, information systems, education, or customer support preferred

Benefits