Administrative Assistant I - Clinical

About This Role

The Administrative Assistant I - Clinical supports assigned practitioners by providing high-quality, confidential administrative assistance and ensuring smooth departmental operations. This role focuses on enhancing patient care through efficient scheduling, communication, and administrative tasks within a clinical setting.

Responsibilities

• Provide high quality and confidential administrative support to assigned providers
• Answer, screen, and triage telephone calls in a positive, professional, and helpful manner using the Bassett three-part greeting
• Take detailed and accurate messages and ensure required follow-through occurs within an acceptable timeframe
• Accurately type all memoranda, reports, and correspondence, maintaining knowledge in necessary computer programs for clinical operations
• Utilize EPIC and Microsoft Outlook to manage provider schedules and schedule patients as needed
• Maintain accurate calendars for providers and coordinate all related paperwork for meetings, time off, and travel
• Process all clinical paperwork (dictation, labs, pathologies, prescriptions) accurately
• Schedule outpatient appointments via telephone request, reminder lists, and bump lists, adhering to departmental protocols
• Communicate with various departments and coordinate appointments for diagnostic testing
• Collect and record pertinent information for obtaining authorization for diagnostic testing and medication
• Act as a receiving point for patient concerns and complaints, referring unresolved issues to a supervisor/manager or provider
• Communicate care plans and scheduled appointments to patients/families within 24-72 hours

Requirements

• Minimum 2 years Administrative Assistant experience
• Computer Skills
• Time Management
• Customer Service
• Ability to Maintain Confidentiality
• Attention to Detail

Qualifications

• High School Diploma or GED, preferred; Administrative Assistant training or AAS degree, preferred
• Minimum 2 years Administrative Assistant experience, required; Bachelor's degree may be substituted for one year of work experience

Nice to Have

• High School Diploma or GED
• Administrative Assistant training or AAS degree

Skills

* Required skills

Benefits