Accounts Payable Help Desk Supervisor

About This Role

Supervise the Accounts Payable (AP) Help Desk team to ensure timely resolution of inquiries and efficient operation, while supporting internal and external customers with their AP needs.

Responsibilities

• Supervise the AP Help Desk team and ensure members are meeting the AP SLA overall
• Monitor that all Help Desk phone calls and Remedy work orders are researched and resolved timely
• Monitor the process and progress of the overall Help Desk team with respect to volume
• Resolve or assist in the resolution of complex questions or problems relating to phone call and work order cases, as needed
• Work the phones and Remedy work orders as needed
• Obtain full knowledge of all Help Desk functions to lend support when/where needed
• Establish and develop open communication and interaction with the team, internal customers, the AP and eVIA management team, and Field Accounting Services
• Lead by example with the implementation of new policies & procedures for/with the Help Desk team
• Act as a liaison between the Accounts Payable Help Desk Teams' internal and external customers and other internal departments
• Assist Accounts Payable and eVIA management team, and associates with developing reasonable strategies to respond to inquiries effectively and efficiently
• Responsible for running standard weekly and monthly reporting from Remedy and Cisco
• Play a key role in the implementation of new policies and procedures
• Responsible for new associate training
• Help the Accounts Payable and eVIA management team with various projects, as needed
• Responsible for ensuring that the scheduling of PTO, breaks, OOO time, etc., provides adequate coverage for all AP Help Desk operating hours
• Responsible for ensuring that the Help Desk phones are turned on/off timely each day, as well as for setting up messages for out of office periods or inclement weather
• Responsible for the daily posting of Help Desk AP documents

Requirements

• Four-year degree in Accounting
• Customer service focus
• Effective organizational and planning skills
• Detail-oriented and analytical problem-solving skills with the ability to validate the accuracy of deliverables
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Proven ability to influence and manage resources
• Proven ability to address competing priorities with a positive, can-do attitude
• Proficiency in Microsoft Office, Support Desk and Database systems

Qualifications

• Four-year degree in Accounting
• Three years of Accounts Payable experience combined with one-year supervisory experience, preferred

Nice to Have

• Three years of Accounts Payable experience combined with one-year supervisory experience

Skills

* Required skills

Benefits