Work From Home Certified Medical Assistant

About This Role

Support Service Members and Veterans by reviewing and processing disability exam documentation to ensure accuracy, completeness, and compliance. This remote role involves conducting phone interviews, maintaining records, and collaborating with various stakeholders from a home office.

Responsibilities

• Work inside a proprietary EMR system to review and process patient health information
• Review exams, assessments, documentation, and test results for accuracy and completeness
• Conduct phone interviews with Service Members and Veterans to verify and corroborate information
• Produce clear, thorough, and concise final documentation products
• Collaborate with providers, Veterans, and Service Members to ensure exams meet contract and regulatory requirements
• Complete system-generated tasks to process exam documentation efficiently
• Document test results and maintain accurate records
• Educate and support providers, Veterans, and Service Members on navigating medical history and paperwork
• Interface by phone (approx. 50%) and email to retrieve required Disability Benefits Questionnaire (DBQ) information
• Recognize urgent behavioral health concerns and initiate the high-risk intervention process when needed
• Stay current on contract requirements and apply guidelines with licensed support

Requirements

• Medical training/education in a related field (MA, LPN, EMT, Medic, Corpsman, HIT) or equivalent
• 40 WPM typing speed
• Strong knowledge of healthcare documentation and terminology (medical, behavioral health, psychological)
• Excellent communication skills and professional phone presence
• Ability to interpret exam notes, labs, and supporting medical records
• Experience using an Electronic Medical Record (EMR) system
• Comfortable with Microsoft Office (especially Word)
• Availability for 8:00 AM-5:00 PM CT or 10:00 AM-7:00 PM CT schedule
• Dedicated, distraction-free home workspace
• High-speed internet (cable or fiber)
• Hard-wired Ethernet connection
• Quiet home office with a door for HIPAA compliance
• Must be a U.S. Citizen
• Must pass a Public Trust Background Check and Drug Screening

Qualifications

• Medical training/education in a related field (MA, LPN, EMT, Medic, Corpsman, HIT) or completion of: Anatomy & Physiology, Medical Terminology, Human Body Systems, Common Diseases

Nice to Have

• Certified Medical Assistant (CMA)
• Experience with Microsoft Teams
• Home Health or Hospice background
• Military experience

Skills

* Required skills

Benefits