Medical Assistant - Questionnaire Review

About This Role

Process patient health information using a proprietary electronic medical record system, review examination documentation, test results, and conduct phone interviews with Service Members and Veterans to provide clear and comprehensive final products.

Responsibilities

• Navigate and work within proprietary electronic medical record system to evaluate and process patient health information
• Determine outcomes for various types of medical and specialty exams
• Conduct a review of examination documentation, test results, and assessments
• Corroborate information via phone interview with Service Members and Veterans
• Provide clear, comprehensive, and concise final products
• Collaborate with providers, Veterans, and Service Members via call line to ensure examination meets regulatory and contractual requirements
• Identify emergent behavioral health issues and initiate intervention when necessary
• Document test results
• Educate and support providers, Veterans, and Service Members with navigating medical history information for disability claims
• Interface via telephone (approximately 50%) and e-mail with contracted providers, Veterans, and Service Members in retrieval of required Disability Benefits Questionnaire information

Requirements

• Vocational or Technical Training/Education in a Medical related field or equivalent
• Ability to type 40 words per minute
• Knowledge of healthcare documentation including medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills
• Working knowledge of technical writing
• Ability to identify lab results and ancillary services
• Experience using a computer and Microsoft Office - Microsoft Word
• Ability to interpret medical documentation
• Experience working in an Electronic Medical Record system
• Ability to work MTWRF 8:00am to 5:00pm CT OR 10:00am-7:00pm CT
• Distraction-free, dedicated space in home for home office
• Access to high-speed internet (cable, fiber optic)
• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening

Qualifications

• Vocational or Technical Training/Education in a Medical related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases or equivalent combination of education, experience and/or applicable military experience

Nice to Have

• MA with certification
• Experience navigating Microsoft Teams
• Home Health or Hospice care experience
• Military experience

Skills

* Required skills

Benefits