Virtual Student Success Coach

About This Role

Manage the delivery and implementation of onboarding, core interventions, and support services for assigned online K-11 students. Serve as the primary contact for new students and families, guiding them through the school program and addressing questions.

Responsibilities

• Manage the delivery and implementation of onboarding, core interventions, and support services for assigned students
• Serve as the primary contact for new students and families, communicating frequently and addressing questions to ensure a strong start
• Provide oversight of educational interventions and supports to targeted student populations
• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions for new students and families
• Participate in the Admissions Counseling process for applicants and students, including reviewing transcripts and assisting with course selection
• Serve as the primary point of contact for school administration in developing plans to address barriers to student achievement
• Provide research-based strategies to parents to help them communicate effectively with teachers and administrators
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes and maintain accountability

Requirements

• Bachelor's degree in education, social services, or related field
• Prior experience working as a teacher, tutor, counselor, or mentor to youth
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
• Excellent verbal and written communication skills
• Strong data collection and analysis skills
• Understanding of and ability to manage confidential information
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
• Ability to work with a distributed workforce and clientele
• Ability to pass state and federal background checks
• Residency in Oregon

Qualifications

• Bachelor's degree in education, social services, or related field
• Prior experience working as a teacher, tutor, counselor, or mentor to youth.

Nice to Have

• Prior marketing experience including social media, events, and communications

Skills

* Required skills

Benefits