Virtual F&I Specialist

About This Role

This role involves establishing and maintaining professional relationships with dealer customers, leading deals, and generating revenue through the sale of F&I products. The specialist will achieve performance targets and maintain product knowledge to ensure successful virtual F&I transactions.

Responsibilities

• Lead in delivering deals for VFI On-Demand Dealer Partners by following the VFI Sales Process
• Generate revenue for dealer partners through the sale of F&I products
• Achieve performance targets and objectives
• Maintain a foundation level of product knowledge
• Communicate clearly with the end consumer during transactions while upholding core values
• Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
• Stay on VFI calls throughout the completion of the Retail Installment Contract for Dealer Partners to ensure deals are secured
• Answer questions about F&I Products available in the VFI office
• Answer questions on RIC contracts
• Isolate and overcome client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
• Keep detailed records of activities completed and performance data for Virtual F&I
• Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
• Participate in Dealer Meetings and Sales Calls as needed

Requirements

• Experience working in Retail Automotive and as an F&I Manager
• Detail-oriented with flexibility for changing priorities and tight deadlines
• Strong verbal, written, and interpersonal communication skills
• Highly self-motivated with top-notch customer-facing skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to work from home
• Proficient with Word, Excel, Powerpoint, and StoneEagle

Qualifications

• Experience working in Retail Automotive and as an F&I Manager

Skills

* Required skills

Benefits