VinSolutions Performance Manager

About This Role

This role involves building and maintaining client relationships for VinSolutions, focusing on client and revenue retention, product utilization, and identifying opportunities for upselling and account expansion. The Performance Manager acts as an internal client advocate, ensuring their needs drive priorities and decisions.

Responsibilities

• Manage client portfolio to ensure external client retention and effectively track progress and results.
• Build and maintain strong relationships with a portfolio of clients, prioritizing customer needs in all activities.
• Retain clients through onsite visits and virtual engagements to drive product utilization and improve client's business processes.
• Develop strong working relationships with all levels of client staff within dealerships.
• Identify and address 'at risk' clients by developing and implementing action plans to retain relationships.
• Identify key barriers and core problems preventing clients from meeting business objectives.
• Provide guidance and influence clients on how to leverage product capabilities to meet their business objectives.
• Monitor and analyze account performance and trends to adjust dealer expectations and objectives for optimal results.
• Monitor system 'red flags'/emergencies with clients and take immediate action.
• Improve existing processes and systems during client engagement through conceptualization, reasoning, and interpretation.
• Maintain product knowledge, including new releases or enhancements, for direct areas of responsibility.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field (or equivalent combination)

Qualifications

• Bachelor's degree in a related discipline
• 4 years' experience in a related field, or a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

Nice to Have

• At least 3 years' experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships (preferably in an advisory or account management capacity)
• Direct experience desking deals in a retail automotive environment
• Working knowledge and experience in retail automotive and broad capabilities through software utilization
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
• Ability to effectively work with all levels at an automotive dealership or dealer group
• Ability to communicate in a way that retains audience engagement
• Exceptional listening skills and ability to detect problems/risks without being in a face-to-face situation
• Ability to ask open-ended questions to provoke thoughtful disruption
• Client focus and strong customer service skills/approach
• Persistent and proactive highly motivated self-starter passionate about client satisfaction
• Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures
• Desire to work in a highly collaborative atmosphere through remote technologies
• Ability and eagerness to learn complex technology and basic understanding of web-based systems

Skills

* Required skills

Benefits