Vice President Operations

About This Role

This role is a critical leadership position overseeing all deposit-related operational functions within a bank's operations team. The Vice President will execute strategic initiatives, ensure operational excellence, regulatory compliance, and consistent delivery of high-quality service.

Responsibilities

• Provide leadership and oversight for all deposit operations functions, ensuring accuracy, efficiency, and compliance in daily execution
• Translate strategic priorities into clear goals, performance expectations, and operational initiatives
• Maintain strong internal controls and risk mitigation practices across deposit services, ACH, wires, debit cards, and item processing
• Monitor operational metrics, reconciliations, exception reporting, and risk indicators to proactively identify and resolve issues
• Ensure compliance with applicable regulations including Reg CC, Reg E, NACHA, UCC, OFAC, and BSA/AML
• Oversee documentation, review, and maintenance of departmental procedures and workflows
• Serve as senior escalation point for complex operational, customer, or compliance-related matters
• Act as primary liaison for audits, regulatory exams, and independent reviews; ensure timely remediation of findings
• Lead business continuity planning, testing, and operational readiness initiatives
• Partner cross-functionally with Retail, Finance, IT, Compliance, and other internal teams to support enterprise initiatives
• Drive process improvement, automation, and system optimization efforts
• Support system upgrades, release cycles, and operational testing activities
• Coach, mentor, and develop operational leaders while promoting a culture of accountability and service excellence

Requirements

• 7-10 years of banking experience with a strong focus on deposit operations
• 3+ years of experience leading operational teams
• Deep knowledge of deposit operations, electronic payments, item processing, and regulatory requirements (Reg CC, Reg E, NACHA, UCC, OFAC, BSA/AML)
• Strong leadership, organizational, and analytical skills
• Ability to manage multiple priorities and make sound decisions
• Excellent verbal and written communication skills
• High level of professionalism, discretion, and attention to detail

Qualifications

• Bachelor’s degree or equivalent experience required
• 7–10 years of banking experience with a strong focus on deposit operations; 3+ years of experience leading operational teams

Nice to Have

• Experience with core banking and operational platforms such as Fiserv and related systems
• Familiarity with call center and IVR solutions

Skills

* Required skills