Vice President Mortgage Production

About This Role

The Vice President of Mortgage Production will lead CapCenter's direct-to-consumer lending operation, overseeing all functions from initial customer engagement to loan closing. This role ensures seamless coordination across teams to deliver exceptional borrower experiences, industry-leading cycle times, and consistent volume growth.

Responsibilities

• Own all production KPIs including funded volume, pull-through rates, cycle time, cost per loan, and customer satisfaction.
• Oversee the team responsible for converting inbound leads into qualified applications, developing consultative sales processes.
• Lead processing and underwriting teams to meet quality and turn-time standards, ensuring consistent application of investor guidelines.
• Champion process improvements, automation, and technology adoption across all production functions, especially Encompass optimization.
• Collaborate with marketing on lead flow forecasting, providing feedback on lead quality and channel performance.
• Develop and manage production budgets, reporting to executive leadership on performance, trends, and strategic opportunities.
• Ensure all production activities meet federal and state regulatory requirements, partnering with compliance and QC.
• Develop staffing models and capacity plans based on volume projections and seasonal trends.
• Evaluate new products, process changes, or technology investments from a production feasibility perspective.
• Maintain appropriate controls around disclosures, documentation standards, and investor guidelines.

Requirements

• 12+ years in mortgage lending with progressive leadership across multiple functions
• Direct management experience in at least two of: sales/origination, processing, underwriting, or closing
• Proven success in a direct-to-consumer, centralized, or call center lending environment
• Deep knowledge of conventional and government loan programs and AUS systems (DU, LPA, FHA TOTAL, VA)
• Strong understanding of investor guidelines and secondary market requirements
• Experience with Encompass or similar LOS platforms
• Data-driven, metrics-focused leadership style
• Active NMLS license

Qualifications

• 12+ years in mortgage lending with progressive leadership across multiple functions.

Nice to Have

• Experience leading full production operations (sales through closing) in a single role
• Background in process improvement, lean operations, or Six Sigma methodologies
• Familiarity with AI/automation applications in mortgage lending
• Track record of significant cycle time reduction or pull-through improvement

Skills

* Required skills