Vice President, Client Services
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This executive leadership role is responsible for the overall health and growth of Mainland's client relationships, setting the standard for client service and profitability. It involves defining high-level strategy and fostering new client relationships.
Responsibilities
- Define and champion the overarching client service strategy for the firm
- Act as a direct extension of the CGO's vision and work collaboratively with the leadership team to set and achieve firm-wide goals
- Partner with the Director of Operations to ensure account management processes and tools are in place to support strategic objectives
- Lead, manage, and mentor the entire account management team
- Lead weekly L10 meetings with the Leadership team, ensuring clear communication, accountability to key metrics, and alignment on Rocks and issues
- Foster a culture of team collaboration, efficiency, and continuous improvement across the department
- Serve as an executive sponsor for the firm's most strategic and highest-value accounts
- Collaborate with firm leadership on overall revenue goals, leveraging client retention, expansion, and service innovation as key drivers
- Drive operational efficiency and effectiveness across the account management function by owning the development and adoption of departmental SOPs
Requirements
- 10+ years of experience in marketing, public relations, or communications
- Significant portion of experience in a senior leadership or executive role within an agency
- Proven track record of defining and executing high-level strategic vision for a client services department
- Demonstrated success in leading, managing, and mentoring a large team of account management professionals
- Experience in P&L management, revenue growth, and client retention at a departmental level
- Exceptional communication, presentation, and negotiation skills
- Ability to act as an executive sponsor for key clients
- Strong business acumen and a strategic mindset
- Bachelor’s degree
Qualifications
- A Bachelor’s degree is required, and a Master's degree in a related field is preferred
- 10+ years of experience in marketing, public relations, or communications, with a significant portion in a senior leadership or executive role within an agency
Nice to Have
- Master's degree in a related field
Benefits
About Mainland
Mainland is a one-stop shop for storytelling and amplification, offering public relations, content marketing, social media, graphic design and branding, consumer brand strategy, franchise development consulting, marketing strategy and execution, advertising and experiential marketing services. They...