Trust and Safety Lead

About This Role

The Trust & Safety Lead will play a crucial role in maintaining platform safety and compliance at Squarespace, a design-driven platform enabling entrepreneurs. This individual will handle legal requests, refine T&S policies, and collaborate across teams to integrate safety features, ensuring the platform scales securely.

Responsibilities

• Respond to legal requests and allegations of abuse and misuse of Squarespace's services, ensuring total accuracy.
• Develop and refine Trust & Safety (T&S) policies and procedures that scale with the business and evolving global regulations.
• Collaborate with Customer Operations, Product, Engineering, and Risk teams for successful product launches, integrating T&S features.
• Identify risks in new product offerings and review upcoming launches to ensure safe support as the business expands.
• Serve as a crisis lead for T&S incidents, coordinating response, documenting decisions, and advising leadership.
• Translate complex investigations, data, and risk assessments into clear, actionable updates for senior stakeholders.
• Act as a subject matter expert for T&S tools, enforcement frameworks, and industry trends, sharing knowledge with partners.
• Monitor the broader Trust & Safety landscape, including regulatory developments and peer company approaches.

Requirements

• 4-6+ years of Trust & Safety experience at a global internet or technology company
• Direct experience handling high-stakes escalations and complex workflows
• Strong working knowledge of global internet law and policy (copyright & trademark, privacy, content moderation, platform level regulation like TAKE IT DOWN Act, EU Digital Services Act)
• Extensive knowledge of the Trust & Safety industry, including current trends and competitor approaches
• Excellent written communication skills and ability to present complex information to executive stakeholders
• Exceptional judgment and ability to make objective, evidence-based decisions in ambiguous situations
• Ability to deal with explicit and/or objectionable content
• Emotional resilience and ability to remain calm and decisive during a crisis
• Product fluency and interest in how T&S integrates into platform design and user experience
• 4 year degree (BA/BS)

Qualifications

• 4 year degree (BA/BS)
• 4-6+ years of Trust & Safety experience at a global internet or technology company, with direct experience handling high-stakes escalations and complex workflows.

Benefits