Treasury Services and Accounts Payable Intern

About This Role

Manage and lead an IT Data Production support team, providing technical support for system issues, partner with other teams for software updates and development, and oversee incident resolution and change implementation.

Responsibilities

• Lead a team of strong and diverse IT professionals with a strong focus on future proof IT skills and possess a business service mindset.
• Organise and provide all levels of technical support for any supported system issues
• Partner with platform teams where necessary to support software/platform updates.
• Partner with development teams to assimilate/transition support during the active development cycle.
• Support small enhancements / fixes and manage an extensive backlog across multiple entities in conjunction with key business product owners.
• Implement and maintain monitoring/alerting.
• Report on the SLA’s of the systems.
• Manage all associated dashboards.
• Oversee the resolution of production incidents, ensuring timely and effective solutions while minimising downtime and impact on business operations.
• Manage the associated implementation of changes tied to incidents and small enhancements to data production environments, ensuring they are thoroughly tested and follow established protocols.
• Manage run level status reporting including financials, resource and capacity management and financial planning.
• Act with the delegated authority of leadership.
• Develop and execute a strategic roadmap for IT Data Production support that aligns with the organization's goals and objectives.
• Stay abreast of industry trends and emerging technologies, working with IT Architecture teams to recommend and implement tools & solutions that enhance data production support capabilities.

Requirements

• Sound technical skills
• Ability to collaborate across teams both on-off shore
• Operational + delivery IT mindset
• Strong IT influencing leadership/mentoring skills
• Ability to work in a complicated environment with multiple global jurisdictions.
• Ability to successfully manage multiple, competing priorities and coordinate multiple tasks to ensure that work output from others is delivered on-time and accurately while operating in a fast-paced and rapidly evolving environment.
• Advanced verbal and written communications skills
• Strong listening comprehension.
• Cross team engagement and presentation skills
• Ability to clearly communicate / concisely articulate outages both verbally and in writing
• Ability to negotiate implementation timelines with key stakeholders.
• Excellent problem-solving skills, with the ability to address challenges and implement effective solutions.
• 10+ years of experience and in-depth knowledge of IT data support / delivery and all associated principles.
• Prior experience in the insurance field or a closely related domain in support of specialty lines is a necessity.

Qualifications

• 10+ years of experience and in-depth knowledge of IT data support / delivery and all associated principles.