Travel Customer Support Associate

About This Role

This remote Customer Support Associate role focuses on assisting clients with researching, planning, and securing hotel accommodations for personalized vacations, cruises, and group travel. The position requires a friendly and detail-oriented individual passionate about travel and customer service.

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays

Nice to Have

• Previous experience in customer service
• Previous experience in hospitality
• Previous experience in sales

Benefits