Customer Service – Booking Hotels

About This Role

Assist clients with researching, planning, and securing hotel accommodations, ensuring personalized and unforgettable travel experiences.

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays

Qualifications

• Previous experience in customer service, hospitality, or sales is a plus but not required

Nice to Have

• Previous experience in customer service, hospitality, or sales

Benefits