Technical Writer

About This Role

The Technical Writer develops, manages, and maintains high-quality risk, policy, procedure, and business process documentation. This role ensures organizational compliance, operational consistency, and effective risk mitigation by coordinating with various process owners and integrating technical writing expertise with program and project management.

Responsibilities

• Plan, coordinate, and manage the full lifecycle of procedure and policy documentation.
• Serve as the owner of procedure governance, ensuring consistency in structure, terminology, and risk- and control-related language.
• Partner with L&D to support the maintenance and optimization of documentation repositories and knowledge management systems.
• Track documentation KPIs, identify gaps in procedural coverage, and refine documentation processes.
• Align documentation with organizational standards, regulatory requirements, and audit expectations.
• Work closely with internal stakeholders from various business lines to understand process requirements, decision points, risks, and controls.
• Research, write, edit, and maintain policies and procedures in collaboration with business units.
• Conduct periodic reviews of existing documentation to assess accuracy, compliance, operational soundness, and alignment with risk-management guidelines.
• Partner with Compliance and Internal Audit to ensure procedural updates address findings from audits, regulatory changes, and emerging risks.
• Analyze processes to identify gaps, risks, inefficiencies, or unclear steps; collaborate with business-specific SMEs to recommend and document improvements.
• Translate complex regulatory or technical information into clear, user-friendly procedural content.
• Partner with L&D to support the creation of training materials that accurately reflect updated risk and procedural standards.

Requirements

• Exceptional technical writing skills
• Strong understanding of operational risk, compliance requirements, and internal control frameworks
• Strong program and project management skills
• Excellent analytical and problem-solving abilities
• Ability to quickly learn and understand new processes, regulations, technologies, and procedural requirements
• Attention to detail and accuracy
• Ability to collaborate effectively across all organizational levels
• Proficiency in process mapping, needs assessment, and documentation strategy
• Proficiency in MS Word, PowerPoint, Excel, and documentation management systems
• 5+ years of experience in technical writing, risk/compliance documentation, process/procedure development, or a similar field
• Experience with process improvement, policy governance, or internal audit preparation
• Experience collaborating with SMEs and documenting complex, regulated, or risk-sensitive processes

Qualifications

• Bachelor’s degree in English, Technical Writing, Risk Management, Business, or a related field
• 5+ years of experience in technical writing, risk/compliance documentation, process/procedure development, or a similar field

Nice to Have

• Experience in the financial services industry or another regulated industry
• Familiarity with banking regulations, risk frameworks, or compliance programs

Skills

* Required skills

Benefits