Technical Support Specialist

About This Role

Provide routine IT support to end users, including creative storytellers like radio hosts and TV producers, within Wisconsin's public service mission. Assist with procurement, installation, and modification of technology hardware and software, and troubleshoot basic issues.

Responsibilities

• Assist with the delivery of routine IT support services to end users.
• Serve as an initial point of contact for customers, providing basic organizational information about technology resources.
• Assist with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components.
• Identify, troubleshoot, resolve, and/or escalate basic data, network connectivity, client/server processes, and application issues.
• Assist with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality.

Requirements

• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues.
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.

Qualifications

• High School

Skills

* Required skills

Benefits