Technical Support Specialist

About This Role

Provide outstanding technical support and troubleshooting for MS SHIFT software and hardware to high-end clients, ensuring customer satisfaction and systems reliability.

Responsibilities

• Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
• Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
• Accurately process and record transactions using our internal and detailed ticketing system.
• Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
• Offer alternative solutions where appropriate with the objective of retaining system functionality.
• Follow up and make scheduled call backs to customers.
• Ensure systems reliability, integrity and security.
• Stay current with product information, changes and updates.

Requirements

• Bachelor's degree in Computer Science or related field
• 5+ Years of experience in Tech Support
• Professional experience in providing technical support to non-technical end users
• Experience supporting mission-critical systems by phone
• Attention to detail, excellent verbal and written communication skills
• Helpful, friendly and patient attitude with a strong desire to learn
• Excellent problem-solving, time management and interpersonal skills
• Focused, flexible and works well under pressure

Qualifications

• Bachelor's degree in Computer Science or related field
• 5+ Years of experience in Tech Support

Nice to Have

• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings

Skills

* Required skills