Supervisor Telecom Construction Underground

About This Role

Supervise a team of FTTH in-home and SMB installation technicians, coordinating tasks, evaluating performance, and ensuring project documentation in telecom construction.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager
• Develop procedures and implement them to better organize the team/department
• Assign duties, responsibilities, and scope of authority to technicians
• Assist in recruitment and training efforts
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary

Requirements

• Minimum of 1 year fiber optic or cable installation experience
• Ability to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures
• High School Diploma or G.E.D.
• Ability to work a very flexible schedule
• Ability to work in a fast-paced time sensitive environment
• Able to handle multiple tasks and last-minute changes
• Exceptional customer service experiences
• Team player
• Valid driver's license with minimum of 2 years driving experience and a good driving record

Qualifications

• High School Diploma or G.E.D.
• Minimum of 1 year fiber optic or cable installation experience.

Nice to Have

• Former supervisory experience

Benefits