Student Success Assistant

About This Role

Provide essential clerical and student intake support, managing appointments and general data entry to ensure smooth daily operations. This role involves serving as a primary point of contact for students, assisting them with information systems, and maintaining cooperative relationships across the organization.

Responsibilities

• Develop and maintain constructive and cooperative working relationships with all individuals within and outside the organization
• Provide clerical and student intake support, including front desk duties and triaging
• Assist students with navigating student information system and other related technology
• Support the work of the department and daily operations, providing front-facing duties
• Assist others in meeting deadlines for various tasks and projects such as call campaigns
• Support assigned administrator and department staff with clerical functions
• Complete required Dallas College annual compliance training

Requirements

• Experience providing clerical and customer or student intake support
• Experience performing general data entry duties
• Knowledge of standard office principles and procedures
• Ability to identify issues and solve routine problems or seek assistance
• Demonstrated ability to work with and prepare confidential information with discretion
• Ability to efficiently set up student appointments and resolve scheduling conflicts
• Experience answering phone calls and listening effectively to relay information through oral or written communication
• Excellent customer service skills
• Excellent communication skills both orally and written
• Ability to work effectively with a diverse Dallas College population
• Understands and adheres to all district policies and procedures
• Basic personal computer skills including knowledge of spreadsheet and word processing software applications
• Good organizational skills with the ability to multi-task and set priorities
• Attention to detail

Qualifications

• High school graduate or GED equivalency
• One (1) year of work-related experience providing general clerical and customer or student intake support

Nice to Have

• Bilingual

Skills

* Required skills