Strategic Account Director, West Coast

About This Role

EvenUp seeks a West Coast-based Strategic Account Director to manage and grow key enterprise accounts, focusing on deep customer partnerships and on-site engagement. This role drives revenue growth, retention, and influences product development in a mission-focused, AI-first company.

Responsibilities

• Prospect, develop, and close upsell and cross-sell opportunities and contract renewals
• Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes
• Lead a portfolio of 5-10 key accounts, ensuring personalized, high-touch support and strategic guidance
• Be present with clients at least once a week to build trust, understand evolving goals, and ensure alignment
• Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals

Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
• Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
• Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes
• Comfortable navigating ambiguity and taking ownership—without needing constant direction
• Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements
• Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive

Qualifications

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups

Benefits