Store Manager

About This Role

This position leads and manages retail store operations, focusing on customer experience, talent development, and financial performance to achieve store goals. It directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. This role is responsible for creating an inclusive environment for both associates and customers, cultivating brand culture and ensuring compliance with company policies.

Responsibilities

• Understand, model, and ensure Associate commitment to Brand culture, policies and procedures and hold Associates responsible for their actions
• Recruit, attract, select, hire, retain, and develop talent, proactively filling positions with qualified talent
• Partner with Design and Merchandising leaders through the Product Life Cycle (PLC) process for season related looks
• Lead merchandising activities resulting in healthy product turnover and gross margin
• Continuously ensure compliance with company policies and procedures and applicable laws
• Guarantee selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching
• Support in-store company sponsored events, philanthropy, or other initiatives
• Analyze reporting, identify opportunities, and proactively create strategies to meet business needs and elevate the customer experience
• Lead execution of visual merchandising updates and product placement within Brand guidelines
• Articulate brand positioning and educate associates on lifestyle, concepts, and product knowledge
• Manage controllable expenses through effective scheduling and financial discipline
• Understand current market trends and articulate them using Brand interpretations in every customer interaction
• Lead, direct, and drive execution of tasks with a high level of productivity
• Confirm schedules are written to support business peaks, associate availability, and operational tasks

Requirements

• 18 years old or older
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends, act on findings, and manage payroll expense to maximize store performance
• Proven ability to deliver sales results
• Ability to take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Physical activity which may require lifting (up) to 50 pounds

Qualifications

• High School Required; Some college or bachelor’s degree preferred
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position

Nice to Have

• 5+ years of Supervisory/Management experience in the retail industry
• 2 years of Store Manager experience
• Some college or bachelor’s degree