Store Manager II

About This Role

Manage a Store portfolio in Consumer Business, driving growth and profitability by leading, coaching, and motivating a team to deliver exceptional customer and employee experiences. Focus on deepening customer relationships and achieving performance metrics.

Responsibilities

• Develop, lead, and contribute to the growth and profitability of the Consumer Business through managing a Store portfolio
• Lead, coach, and motivate the Store team to deliver a legendary Employee and Customer Experience
• Achieve shareholder value through solutions and referrals
• Deepen customer relationships and refer to specialists to meet customer needs and provide advice
• Provide people management leadership including hiring, goal setting, development, performance management, and compensation decisions
• Manage a medium-sized store and team based on U.S. TD Bank store leveling criteria
• Oversee and lead a complex store, growing talent and developing skills to achieve business results
• Accountable for achieving both store and individual performance metrics
• Act as peer mentor to developing store managers
• Originates loan applications, handles Conditions of Lending, and conducts loan closings

Requirements

• Undergraduate degree or equivalent experience
• 4+ years related experience (retail, customer service and/or financial services industries)
• Supervisory, leadership and coaching experience
• 4+ years experience of proven business development skills
• Small Business and Consumer lending experience
• Knowledge of Bank product lines and services as well as understanding of Store operations and security
• Proven ability to manage competing priorities
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Eligibility for employment with a covered financial institution under Regulation Z
• Eligibility for registration as a registered mortgage loan originator with the NMLS

Qualifications

• Undergraduate degree or equivalent experience
• 4+ years related experience (retail, customer service and/or financial services industries) with supervisory, leadership and coaching experience; 4+ years of proven business development skills; 4+ years of proven leadership and coaching experience

Nice to Have

• Spanish Speaking Preferred
• Notary License

Skills

* Required skills

Benefits