Store Manager

About This Role

Manage all activities within an assigned retail partner store to maximize revenue and profit. This includes leading, motivating, and developing a team, meeting sales goals, and improving processes to increase store sales.

Responsibilities

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers, including accountability for performing duties and following company policies
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers' dedication to exceptional customer service
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
• Enhance coworkers' sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store
• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements and oversee sales outcomes to ensure revenue growth
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance to lead and manage store operations

Qualifications

• High school diploma or GED
• Proven track record of success in retail sales management

Nice to Have

• Familiarity with rental or leasing industry practices
• Bilingual

Skills

* Required skills

Benefits