Store Customer Service Specialist
Posted 4 weeks ago Expired
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Upload Your ResumeAbout This Role
The Store Customer Service Specialist is a pivotal role in our retail stores, responsible for assisting wholesale and retail customers, resolving concerns, and recommending suitable Sherwin-Williams products. This position aims to achieve excellent customer satisfaction while consistently meeting sales goals.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Nice to Have
- High School diploma or GED
- One (1) year experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint related products
- Previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Benefits
About Sherwin-Williams
Sherwin-Williams is a company that inspires and improves the world by coloring and protecting what matters, offering paints, coatings, and innovative solutions.