Retail Customer Service Specialist
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Upload Your ResumeAbout This Role
Serve as a Retail Customer Service Specialist, assisting wholesale and retail customers with product inquiries, sales transactions, and customer concerns, while contributing to the store's sales goals and maintaining product presentation.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Legally authorized to work in the country of employment without needing sponsorship
- Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Willingness to work all scheduled hours, which may include evenings and weekends
Qualifications
- High School diploma or GED
- Entry level, with preference for at least one (1) year of experience in delivery, retail, or customer service.
Nice to Have
- Valid, unrestricted Driver’s License
- At least one (1) year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Benefits
About Sherwin-Williams
Sherwin-Williams is a company that inspires and improves the world by coloring and protecting what matters, offering paints, coatings, and innovative solutions.