Store Customer Service Specialist

About This Role

This role is essential for retail store success, assisting customers with product needs, resolving concerns, and achieving sales goals while maintaining store standards.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work all scheduled hours, which may include evenings and weekends
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience working in a delivery, retail, or customer service position (preferred)

Nice to Have

• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Benefits