Store Customer Service Specialist

About This Role

This role is essential to our retail stores' success, engaging with both wholesale and retail customers to understand their needs, provide product information, and offer suitable solutions. You will resolve customer concerns, ensure satisfaction, and contribute to meeting the store's sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship
• Must have a valid, unrestricted Driver’s License
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willingness to work all scheduled hours, which may include evenings and weekends

Qualifications

• At least one year of experience in delivery, retail, or customer service position

Nice to Have

• High School diploma or GED
• Previous work experience selling paint and paint related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish