Sr Supervisor Transportation

About This Role

Oversee the transportation department across one or more locations, providing leadership and acting as a liaison between customers, operations, and support teams. Ensure high standards of customer service, manage resources efficiently, and develop team members.

Responsibilities

• Maintain and manage inventory supplies to ensure adequate inventories are maintained at all times
• Manage driver debrief process
• Ensure documentation (manifest, PDT receipt, etc.) for every customer transaction
• Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.)
• Develop relationships with customers and establish contacts providing accurate service feedback
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets
• Select, train, and develop an effective and efficient staff
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver high customer service
• Track and input DOT hours/JJ Keller
• Administer Company policies and procedures and ensure compliance and safety
• Monitor and ensure that employees are performing their functions safely and productively
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment

Requirements

• Minimum 5 years supervisory experience
• High School Diploma or GED Equivalent
• Valid drivers license
• Maintains a current Medical Examiner’s Certificate (MEC)
• Knowledge of DOT, OSHA, HIPAA, and NAID regulations
• Knowledge of computer software applications (spreadsheets, word processing)
• Knowledge of inventory management and routing

Qualifications

• High School or Equivalent
• Minimum 5 years supervisory experience, some college preferred

Nice to Have

• Some college preferred
• Commercial Vehicle Driving experience

Skills

* Required skills

Benefits

Certifications