Sr Operations Manager, Global Marketplace, Retail

About This Role

Join the Groceries and Retail business in the Global Marketplace team to manage supply and demand imbalances, ensuring efficiency and high reliability in the marketplace. You will act as a product champion for Marketplace products and collaborate across functions to deliver the company's vision.

Responsibilities

• Drive marketplace product launches and performance excellence, advocating for features and improvements to achieve cost efficiencies while delivering high marketplace reliability and affordability for consumers
• Ensure product performance aligns with business objectives, assessing tradeoffs and risks with sound data and long-term thinking
• Act as the subject matter expert in marketplace products, identifying improvement opportunities and detecting operational deficiencies
• Define KPIs and implement processes, dashboards, and data insights to monitor marketplace health and measure product performance and business impact
• Utilize strong analytical skills to interpret complex data, evaluate experiment plans with a clear understanding of success metrics and requirements for rollouts
• Map marketplace interconnections to anticipate undesirable outcomes and identify opportunities for growth and improvement
• Work closely with Product, Engineering, Data Science, and Product Operations teams, serving as an SME in the Global Operations team
• Collaborate with other Marketplace experts in regional teams, supporting and driving changes to align expectations and solve for local nuances while striving for global scalability

Requirements

• 4+ years in Operations, Product Management, Analytics or similar experience
• Proficiency in SQL
• Demonstrated experience in using data and analytics tools (e.g., Google Analytics, Python, SQL, Excel) to derive actionable insights and influence product direction and decision makers
• Bachelor's degree in Business, Engineering, Computer Science, or a related field

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or a related field
• 4+ years in Operations, Product Management, Analytics or similar experience

Nice to Have

• Experience in fast-paced, high-growth environments
• Strong communicator with the ability to articulate complex concepts to technical and non-technical audiences
• A strategic thinker who can identify and solve complex problems with data-backed solutions
• Ability to build and maintain strong relationships, navigate complex organizational structures to get things done, and influence without formal authority at all levels of the organization
• Ability to go deep into the details without losing sight of the bigger picture
• MBA or advanced degree

Skills

* Required skills

Benefits