Sr. Manager, Field Reimbursement Training and Operations

About This Role

This role is for an experienced Trainer to develop and deliver comprehensive training solutions for the Field Reimbursement Manager (FRM) Team, ensuring they possess the necessary skills and knowledge to provide high-quality service to customers.

Responsibilities

• Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and for FRM skill enhancements
• Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans
• Manage new hire onboarding planning and facilitation of in-class and virtual training for new hire FRMs
• Supervise onboarding new hires to AMGEN culture and the PAR programs
• Coach and collaborate with trainees on how to be effective in their training efforts
• Gather feedback from trainees and FRM leadership to continually improve the training program
• Conduct training exit interviews with trainees to determine readiness for the next training phase
• Coordinate assignment of pathway modules and classes to new hires
• Develop and document workflows, policies & procedures
• Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE)
• Maintain a learning library and keep the training team informed of industry changes in Healthcare, payer & access, and learning and development
• Design, develop, and implement professional training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids
• Manage training materials with vendors for development through the MAC approval process
• Manage calendars schedule to maximize training delivery

Requirements

• 4+ years of sales/marketing/training experience with a Bachelor's Degree
• Strong understanding of access and reimbursement for biologic medications
• Confident communication skills to present complex topics
• Ability to work across teams and departments
• Strong attention to detail and commitment to exceptional learning experiences
• Passion for learning and ability to develop and implement successful training programs
• Independent thinker and self-starter who can quickly adapt to changing environments

Qualifications

• Master's degree or higher preferred, or Bachelor's Degree with 4 years of sales/marketing/training experience, or Associate's degree with 10 years of experience, or High school diploma/GED with 12 years of experience
• At least four years of experience in training or education, focusing on developing and delivering comprehensive training solutions, or equivalent sales/marketing/training experience based on education level.

Nice to Have

• 3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries
• 3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience
• Experience defining training goals and objectives inclusive of adult learning principles
• Experience developing training content and supplemental materials
• Strong understanding and experience of the Access & Reimbursement environment
• Strong written and oral communication skills
• Advanced presentation and facilitation skills
• Problem-solving and decision-making skills
• 2+ years experience in project management
• Strong understanding of the Buy and Bill process
• Strong understanding of the Specialty Pharmacy Fulfilment process
• Organizational skills and project management experience
• Experience in engaging with multiple stakeholders

Skills

* Required skills

Benefits