Sr Dispatcher

About This Role

Coordinate and facilitate the transport of customer vehicles, manage relationships with network carriers, and resolve transportation-related issues while providing guidance to less experienced team members.

Responsibilities

• Facilitate the transport of customer vehicles to and from auction sites and other areas
• Contact customers to determine vehicle availability and condition
• Schedule vehicle pick-up and delivery with customers and transporters
• Assist with reconciliation of transporter-related issues
• Notify customer account representatives and transporters of vehicle transportation issues
• Monitor and report on customer and transporter performance
• Compile vehicle transportation-related data and generate routine reports
• Coordinate transportation of vehicles by contacting carriers in the company's established network
• Build and maintain positive working relationships with network carriers
• Track shipment/delivery information, resolving problems as they arise
• Escalate complex or difficult to solve issues according to established procedures
• Proactively locate new carriers to join the Cox network
• Audit carrier performance over time, identifying systemic issues and working with carrier representatives to resolve
• Address customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders
• Communicate and collaborate with internal partners to solve problems and ensure customers' needs are met
• Provide advice and coaching for less experienced team members
• Clearly communicate broader organizational objectives and the team's role/impact

Requirements

• High School Diploma/GED
• 5+ years' experience in a related field

Qualifications

• High School Diploma/GED
• 5+ years' experience in a related field, OR 3 years' experience with a degree/certification, OR 7 years' experience in a related field

Nice to Have

• Previous auto transportation/logistics experience
• Proficiency in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem-solving and innovative thinking skills
• De-escalation skills
• Flawless follow-up abilities
• Comprehensive knowledge of regulations impacting daily operations (DOT - national and state)

Skills

* Required skills

Benefits