Site Manager

About This Role

Manage a 29-unit permanent supportive housing property, coordinating operations, resident relations, and budget management. This role involves close collaboration with an on-site service provider.

Responsibilities

• Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants
• Follow Burbank Housings policies and procedures for processing eligible applicants within program guidelines (TCAC, CHFA, HUD, Home Key, NPLH)
• Supervise and collaborate with on-site maintenance staff, providing feedback, participating in performance reviews, and setting priorities
• Attend regularly scheduled meetings with partnering agencies and provide input
• Walk the property at least twice per day to assure resident presence and monitor overall appearance
• Provide input and collaboration with the Regional Manager on the preparation of the annual property budget
• Ensure vacant units are "turned" promptly by monitoring the timeliness of vendors and maintenance staff
• Collect rents and security deposits for submittal to the accounting department
• Complete lease forms, outline conditions and terms of occupancy with new residents and their service providers
• Collaborate with Resident Services/Service Providers to ensure housing retention
• Investigate and follow up on tenant complaints promptly
• Prepare and maintain tenant files and documentation about property/resident-related incidents
• Show vacant units and apply strategies to reduce vacancy loss
• If applicable, perform annual re-certifications of tenants, and complete weekly, monthly, quarterly, and/or compliance reports

Requirements

• Expertise in Property Management with a Human Services and/or Social Services background
• High level of communication and collaboration skills
• Familiarity with the demographics of the Sebastopol City area
• Affordable Housing experience
• Clear understanding of General Ledgers and budgeting
• Clear grasp of federal fair housing laws and any applicable local housing provisions
• Proficient in reading and writing English
• Ability to work effectively with common Microsoft software applications
• Exceptional customer service abilities
• Ability to empathize with residents and staff while enforcing policies
• Excellent problem-solving, listening, and reasoning skills

Qualifications

• At least 2 years’ experience in a supervisory position and 2+ years of Tax Credit program experience and PSH experience, preferred

Nice to Have

• Permanent Supportive Housing (PSH) experience/interacting with formerly homeless communities
• Spanish speaking a plus
• Yardi Voyager experience preferred

Skills

* Required skills