Site Leader

About This Role

Lead the field operations at a Gopuff facility, managing a team of Shift Leaders and Field Operations Associates. This role is crucial for ensuring efficient deliveries, inventory management, and a perfect customer experience.

Responsibilities

• Plan, direct, and be accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implement and monitor Human Resource compliance, asset protection, safety controls, overseeing the safety of people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility

Requirements

• 6+ years of experience with a fast-paced environment and leading a workforce of employees
• Retail, grocery, military, restaurant or equivalent experience
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Qualifications

• Bachelor’s degree, preferred
• 6+ years of experience with a fast-paced environment and leading a workforce of employees.

Skills

* Required skills

Benefits