Site Assistant

About This Role

This position provides direct support to sheltering services at the ARCHES Project sites, assisting clients with resources, and maintaining daily operations. Responsibilities include cleaning, clerical duties, and data collection.

Responsibilities

• Provide program support, such as cleaning, site upkeep, laundry, and supportive services
• Provide client engagement and assistance, including answering the telephone, monitoring client and facility safety
• Work with support staff regarding follow-up to services, assisting with meal preparation and distribution
• Facilitate access to guest laundry and computers
• Open and distribute incoming mail, handle outgoing mail
• Employ de-escalation techniques and make quick decisions in response to guest or client incidents
• Provide support services for the programs offered through the ARCHES Project
• Assist with program operations including HMIS data entry for clients, follow-up with clients, assisting clients with navigation to resources, general data entry, and other special projects as needed
• Perform cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations
• Support nutrition staff as needed by completing various kitchen tasks, including cooking meals

Requirements

• High School diploma or GED
• Two years of work experience in a public or social services role or equivalent
• Ability to pass a comprehensive MWVCAA background screening
• Ability to pass pre-employment and random drug/alcohol screenings

Qualifications

• High School diploma or GED
• Two years of work experience in a public or social services role or equivalent combination of education and experience

Nice to Have

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations
• Demonstrated proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools

Skills

* Required skills

Certifications