Shipment Management Associate

About This Role

The Shipment Management Associate II provides tactical front-line support for command center activities, actively communicates with internal and external customers on operational issues, and develops operational processes and procedures at the account level.

Responsibilities

• Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
• Communicate with internal and external customers on operational issues to insure all items are addressed in a timely manner
• Develop and document operational processes and procedures at the account level to support site wide ISO 9001 quality system
• Provide support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
• Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
• Manage a variety of account specific and site wide tactical and strategic projects

Requirements

• H.S. diploma/GED
• Two (2) years or more direct Transportation or Logistics work experience

Qualifications

• H.S. diploma/GED required, Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
• Two (2) years or more direct Transportation or Logistics work experience required

Nice to Have

• Bachelor's degree in Transportation Management, Logistics, Business Administration or related field
• Ability to represent the company with external constituents
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Benefits