Shift Supervisor - Lead Barista, Starbucks

About This Role

Supervise Starbucks operations, ensuring order accuracy and efficient delivery for Gopuff customers. This role involves assisting the site leader, deploying baristas, delegating tasks, and modeling Starbucks and Gopuff standards.

Responsibilities

• Act with integrity, honesty and knowledge promoting Starbucks and Gopuff culture, values, and mission
• Maintain a calm demeanor during high volume or unusual events to maintain store standards
• Anticipate customer and store needs by evaluating the environment for cues
• Communicate information to manager for a positive working environment
• Assist with new employee training by reinforcing successful performance and providing coaching
• Provide feedback to manager on employee performance during shifts
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching to baristas
• Develop positive relationships with the shift team by understanding individual motivation and needs
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Maintain regular and consistent attendance and punctuality
• Provide quality beverages, whole bean, and food products consistently by adhering to all recipe and presentation standards
• Follow health, safety and sanitation guidelines for all products

Requirements

• Ability to work with fluid schedules
• Welcoming and helpful attitude toward new team members
• Ability to learn and adapt to current technology needs
• Ability to work both independently and with a team
• Focus on quality and pride in work
• Attention to detail and ability to follow multi-step processes

Qualifications

• 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred

Nice to Have

• Starbucks or other fast-paced cafe experience

Benefits

Certifications