ServiceNow Solution Architect

About This Role

Lead the design and implementation of end-to-end ServiceNow solutions, collaborate with stakeholders to define architectural vision, and provide technical leadership to development teams.

Responsibilities

• Lead the design and implementation of end-to-end ServiceNow solutions including ITSM, ITOM, CSDM, HAM/SAM, and other applications
• Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
• Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
• Architect integrations between ServiceNow and third-party systems (LDAP, Active Directory, SAP, custom APIs) for seamless data flow
• Provide technical leadership and guidance to development teams, ensuring adoption of best practices and high-quality coding standards
• Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency
• Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments
• Act as a subject matter expert, providing advice and recommendations on ServiceNow architecture, process automation, and platform capabilities
• Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
• Lead efforts for system upgrades, patching, and platform enhancements, aligning with new ServiceNow releases and features

Requirements

• Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CSDM, Cloud Management, Orchestration)
• Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
• Experience in implementing HAM or SAM processes in ServiceNow platform
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP
• Expertise in Custom module implementations using App Engine
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

Skills

* Required skills

Certifications