ServiceNow CMDB Administrator

About This Role

Administer ServiceNow CMDB for a remote role, ensuring data accuracy, health, and integrity of IT assets across the enterprise. Design, implement, and maintain the CMDB in alignment with CSDM best practices.

Responsibilities

• Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
• Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
• Establish and enforce data standards, naming conventions, and CI class governance
• Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
• Partner closely with CI owners to validate accuracy and lifecycle alignment
• Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
• Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
• Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
• Support Service Mapping and Discovery Pattern development as needed
• Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
• Enforce Configuration Management best practices and continuous improvement

Requirements

• Strong hands-on experience administering ServiceNow CMDB
• Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
• Proven experience with ServiceNow Discovery, Service Mapping, and IRE
• Experience supporting or integrating with asset data sources and external systems

Nice to Have

• Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)

Skills

* Required skills

Certifications