Service Project Manager

About This Role

The Service Project Manager at Siemens eMobility is responsible for the timely execution of service goals, including planning, scheduling, and tracking activities across multiple customer projects, with a focus on profitability, on-time execution, resource utilization, and customer satisfaction. This role contributes to the E-Mobility Business Unit's objectives by driving sustainable progress through innovative EV charging technologies.

Responsibilities

• Plan and schedule maintenance, facilitate material ordering and shipment, and ensure efficient service delivery
• Establish and manage customer expectations, provide equipment advice, and maintain ongoing communication with stakeholders
• Monitor and control costs, identify sales/service opportunities, and ensure profitability
• Review contract terms, organize and deliver service documentation, and document service progress
• Develop and implement KPIs, provide progress updates, and analyze findings for root cause and corrective actions

Requirements

• Bachelor’s Degree
• 2+ years of project management or customer service experience
• Meticulous time management and organization skills
• Demonstrated leadership skills and proven track record of managing multiple projects concurrently
• Commitment to provide exceptional customer service
• Excellent written and verbal communication skills
• Experience maintaining accurate documentation in a large CRM tool
• Strong understanding of project management, service, engineering, operations, and logistics
• Ability to work in the US without sponsorship

Qualifications

• Bachelor’s Degree from an accredited university or college
• 2+ years experience with project management or customer service with strong proactive communication

Nice to Have

• Technical knowledge of electrical products
• Experience maintaining accurate documentation in Salesforce
• PMP certification or willingness to obtain PMP certification

Skills

* Required skills