Service Operations Support Manager in Training

About This Role

Manage and lead associates to achieve production targets, maintain inventory, and ensure operational excellence within CarMax's service functions, contributing to positive customer and associate experiences.

Responsibilities

• Manage and lead associates to achieve production targets
• Maintain and control inventory levels
• Provide exceptional customer service
• Conduct informal and formal observations of associates
• Communicate expectations and provide feedback to associates
• Participate and make recommendations in the screening/hiring and development of associates
• Maintain key performance measures
• Learn, participate and execute continuous improvement efforts
• Assist with the development and execution of production plans
• Ensure proper inventory levels of all materials and equipment using the supply ordering system
• Provide support to sales, business office and purchasing teams when needed
• Ensure compliance with risk management aspects including loss prevention, facility maintenance, environmental, health, and safety guidelines
• Handle customer concerns in a quick, efficient, and friendly manner

Requirements

• 5 years management experience in a complex, fast-paced environment
• Ability to manage a team to achieve production goals
• Ability to read, interpret and transcribe data to maintain accurate records
• Ability to multi-task
• Effective communication and listening skills
• Above average computer skills

Qualifications

• 5 years management experience in a complex, fast-paced environment