Service Desk Specialist

Insight Global Columbus, OH $25 - $28
Contract Mid Level 3+ years

Posted 3 weeks ago

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About This Role

Provide onsite PC/Desktop support in Columbus, Ohio, focusing on troubleshooting, imaging, and customer service to resolve routine Tier 1 and 2 issues for a client of Insight Global.

Responsibilities

  • Provide telephone support related to networking or connectivity issues
  • Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications
  • Provide basic diagnosis, analysis, and resolution of issues for customers
  • Independently image and reimage equipment in preparation for deployment

Requirements

  • 3+ years experience in a helpdesk, PC/desktop support role resolving routine tier 1 & 2 issues
  • Experience troubleshooting Windows 10 OS and Windows 11 OS
  • Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
  • Experience imaging and deploying machines, preferably using SCCM or similar tools
  • Experience in installing and performing minor repairs to hardware, software, or peripheral equipment
  • Ability to provide basic diagnosis, analysis and resolution of issues and customer problems
  • Experience supporting users both over the phone remotely, and in person
  • Experience with telephone support related to networking or connectivity issues
  • Experience with a Windows deployment/refresh of end point hardware/Windows migration
  • Excellent soft skills and customer service

Qualifications

  • 3+ years experience in a helpdesk, PC/desktop support type role

Skills

Customer service * Windows 10 * SCCM * Windows 11 * Apple mobile devices *

* Required skills

About Insight Global

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