Service Desk Specialist

About This Role

Provide onsite PC/Desktop support in Columbus, Ohio, focusing on troubleshooting, imaging, and customer service to resolve routine Tier 1 and 2 issues for a client of Insight Global.

Responsibilities

• Provide telephone support related to networking or connectivity issues
• Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications
• Provide basic diagnosis, analysis, and resolution of issues for customers
• Independently image and reimage equipment in preparation for deployment

Requirements

• 3+ years experience in a helpdesk, PC/desktop support role resolving routine tier 1 & 2 issues
• Experience troubleshooting Windows 10 OS and Windows 11 OS
• Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
• Experience imaging and deploying machines, preferably using SCCM or similar tools
• Experience in installing and performing minor repairs to hardware, software, or peripheral equipment
• Ability to provide basic diagnosis, analysis and resolution of issues and customer problems
• Experience supporting users both over the phone remotely, and in person
• Experience with telephone support related to networking or connectivity issues
• Experience with a Windows deployment/refresh of end point hardware/Windows migration
• Excellent soft skills and customer service

Qualifications

• 3+ years experience in a helpdesk, PC/desktop support type role

Skills

* Required skills