Server

About This Role

Serve guests in an Italian restaurant and provide exceptional customer service by taking accurate orders, delivering food and beverages, and maintaining a welcoming dining environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Assist guests in making informed decisions based on their preferences and dietary restrictions.
• Take accurate and complete orders from guests, ensuring special requests are noted.
• Input orders into the POS system promptly and accurately.
• Communicate effectively with kitchen staff to ensure timely and accurate preparation of orders.
• Serve food and beverages to guests in a timely and organized manner.
• Monitor and ensure guest satisfaction with their meals.
• Address any concerns or requests promptly and professionally.
• Promote additional menu items, specials, and beverages to enhance the dining experience.
• Provide recommendations based on guest preferences and the restaurant's signature dishes.
• Monitor and maintain the cleanliness of assigned tables and dining areas.
• Set up tables with appropriate utensils, condiments, and décor.
• Ensure a welcoming and tidy dining environment throughout service.
• Collaborate with kitchen and bar staff to ensure seamless communication and efficient service.
• Work as a team to provide exceptional service and address any challenges.
• Process guest payments accurately, handling cash and electronic transactions.
• Provide guests with receipts and thank them for their patronage.
• Follow all restaurant policies and procedures, including health and safety guidelines.
• Uphold the highest standards of cleanliness and hygiene.

Requirements

• Previous experience as a server
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Positive attitude and strong customer service orientation
• Ability to stand for extended periods and lift up to 30 pounds

Qualifications

• Previous experience as a server required.

Nice to Have

• Knowledge of food and beverage pairings

Skills

* Required skills