Senior Transition Manager

About This Role

Oversee large-scale IT transition programs, ensuring smooth execution within scope, on time, and within budget, while minimizing operational impact. This role involves managing complex projects, coordinating with stakeholders, and mitigating risks.

Responsibilities

• Develop and execute comprehensive detailed transition plans outlining project expectations, scope, schedule, budget, and resource requirements
• Lead transition projects from initiation through completion, ensuring alignment with organizational goals and using standardized tools and methodologies (e.g., Agile, Waterfall, ITIL)
• Coordinate internal resources and third parties/vendors; build and maintain strong relationships with clients and internal stakeholders, providing regular updates and managing expectations
• Identify potential risks and challenges associated with transitions and develop effective mitigation and contingency strategies to resolve them swiftly
• Facilitate change management processes, including conducting workshops and providing guidance and training to staff members
• Oversee complex knowledge transfer processes with robust quality checks and governance
• Monitor project performance using appropriate tools and KPIs, track data, manage escalations, and provide clear, concise status reports to senior leadership
• Ensure that the final delivery of each service transition meets agreed upon requirements and is auditable according to quality processes

Requirements

• 15+ years of experience as an IT Transition Manager or Service Delivery Manager
• Proven track record of managing complex large-scale IT transitions or transformation initiatives
• Solid technical background with an understanding of software development, web technologies, infrastructure management, and cloud-based solutions
• Proficiency in project management software (e.g., Microsoft Project, Jira, Asana)
• Familiarity with ITIL framework

Qualifications

• Bachelor’s degree in computer science, information technology, business administration or a related field
• 15+ years of experience in IT transition and service delivery; proven track record of successfully managing complex large-scale IT transitions or transformation initiatives

Nice to Have

• MBA or Master's degree

Skills

* Required skills

Certifications